Country: US
El Zero | Handcrafted, Zero Impact, Luxury

Returns (if applicable)
Making a return is easy. Just email to info@elzerostore.com within 15 days of receiving your order(s).
To be eligible for a return/exchange/refund, your item must be unused and in the same condition that you received it and must also be in the original packaging.

The return will not be eligible if:
- any item not in its original condition is damaged or missing parts for reasons not due to our error
-or any item not been acknowledged within 15 days by Email
-or returned more than 15 days after delivery.
-or item on sales

To complete your return, we require a receipt or proof of purchase.



Exchange (if applicable)
Making an exchange is easy. Just email to info@elzerostore.com within 5 days of receiving your order and return the items within 10 days of receiving your order.

*Sale items can be exchanged
*For Returns and Exchange shipping within India is taken care of by the brand.
*For international shipment returns and exchange will come with additional shipping charges.



Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item.
Your return will be inspected maximum 5 working days after reception of your return and we will notify you of the approval or rejection of your refund within the same 5 working days.
If you are approved, then your eligible refund amount will be processed within 5 working days after the approval, and a credit will automatically be processed in these 5 working days to your credit card or original method of payment from our side. Reception of the credit on your side will be inherent to process time of the payment gateway used, on which we have no control.



Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@elzerostore.com.



Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.





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